第一線櫃檯服務人員英語會話《解答》

題庫總數：20
是非題：7 (○：5、╳：2)
選擇題：11 (A：3、B：2、C：4、D：2)
多選題：2
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Q		Please fill ____ the form.請為以上句子選出英式的用法。
		out
		on
v		in
		at

Q		Please take a seat. I'll be right ____ you shortly.
		to
		for
v		with
		of

Q		Thanks ___ your patience.
v		for
		to
		of
		by

Q		「請說。」的較佳英文用法為以下何者？
		Please say.
		Please talk about.
v		Please go ahead.
		Please speak.

Q		"Is there anything else I can do for you?"可用"Anything else?"替代。
v		○
		╳

Q		Please ____ the line.
		take
		on
v		hold
		of

Q		下列句子何者為：「我今天能為您做什麼？」的最佳英文用法？
		What can I do to you today?
v		How may I help you today?
		What do you want today?
		How can I do for you today?

Q		Please ____ yourself at home.
		by
		take
		do
v		make

Q		「專人」的英文除了使用"dedicated person"之外，還可使用"someone"替代。
v		○
		╳

Q		The application process will take ____ three working days.
		about
		in
		of
v		up

Q		有天有位外國朋友到飲料店點了一杯飲料。店員詢問甜度、冰塊時，他回答："I'm OK."，表示都可以全加。
		○
v		╳

Q		Please don't ____ mad.
v		get
		go
		in
		make

Q		Please ____ the elevator.
		in
v		take
		have
		get

Q		「證明文件」的英文除了使用"identification documents"之外，還可使用"identification papers"替代。
v		○
		╳

Q		學習英文只需要聽懂即可，練習唸出聲並沒有多大助益。
		○
v		╳

Q		專線的正確英文翻譯為："direct line"。
v		○
		╳

Q		以下何者為：「請問今天要辦理什麼業務？」的較佳英文用法？
		What can I do to you?
v		Can I help you?
v		Anything I can do for you?
		Anything I can help you?

Q		請問「號碼牌」的英文翻譯為何？
v		number
		ID card
		credit card
		visa card

Q		「這邊請。」的較佳英文用法為："This way, please."。
v		○
		╳

Q		Please ____ a seat.
v		take
		get
		down
v		have