| 題庫總數：20 | ||
| 是非題：11 (○：4、╳：7) | ||
| 選擇題：7 (A：1、B：2、C：2、D：2) | ||
| 多選題：2 | ||
| roddayeye整理，嚴禁抄襲 roddayeye.pixnet.net/blog | ||
| Q | r | When introduce supervisors or staff to the guests, you should introduce the persons with the lowest ranking to the highest ranking. |
| o | ○ | |
| v | d | ╳ |
| d | r.o.d.d.a.y.e.y.e. | |
| Q | a | You can introduce yourself to the guests just as you're reading your resume. |
| y | ○ | |
| v | e | ╳ |
| y | r.o.d.d.a.y.e.y.e. | |
| Q | e | Fill in the blank with the most suitable words from the options given below. You can greet someone by saying “________” when it's 3 pm. |
| . | Good morning | |
| v | r | Good afternoon |
| o | Good evening | |
| d | Good night | |
| d | r.o.d.d.a.y.e.y.e. | |
| Q | a | When you find yourself alone with the guests, you could have some small talk, but remember to choose your topic with caution. |
| v | y | ○ |
| e | ╳ | |
| y | r.o.d.d.a.y.e.y.e. | |
| Q | e | Fill in the blank with the most suitable words from the options given below. If you have any further questions in the future, then ________ to email or call me. |
| . | don't worry | |
| r | don't overwhelm | |
| o | don't have | |
| v | d | don't hesitate |
| d | r.o.d.d.a.y.e.y.e. | |
| Q | a | Fill in the blank with the most suitable words from the options given below. The group is quite big, so please ________. |
| y | come this way | |
| e | take photos | |
| v | y | stay together |
| e | understand | |
| . | r.o.d.d.a.y.e.y.e. | |
| Q | r | When giving an office tour, you, as a tour guide, represent your organization. So, smile, look friendly, positive and upbeat to impress your guests. |
| v | o | ○ |
| d | ╳ | |
| d | r.o.d.d.a.y.e.y.e. | |
| Q | a | Handshakes between men and women is usual in India. |
| y | ○ | |
| v | e | ╳ |
| y | r.o.d.d.a.y.e.y.e. | |
| Q | e | Which of the following is the Don'ts of giving office tours? |
| . | Have some small talk | |
| r | Be humorous | |
| v | o | Make culturally insensitive comments |
| d | Stay humble and friendly | |
| d | r.o.d.d.a.y.e.y.e. | |
| Q | a | As a tour guide which of the following is NOT a good way to impress your guests with this tour. |
| v | y | stay upset |
| e | act friendly | |
| y | smile more | |
| e | stay upbeat | |
| . | r.o.d.d.a.y.e.y.e. | |
| Q | r | Fill in the blank with the most suitable word from the options given below. Paul Lai. is a newcomer in the office, which mean he is a ________ . |
| o | veteran | |
| v | d | rookie |
| d | old-timer | |
| a | president | |
| y | r.o.d.d.a.y.e.y.e. | |
| Q | e | Which of the following is/are common greetings? |
| v | y | Handshake |
| v | e | Hug |
| v | . | Kiss |
| v | r | Bow |
| o | r.o.d.d.a.y.e.y.e. | |
| Q | d | When you're in a session of an office tour, which of the following steps should be included? |
| v | d | Move guests from one place to the next |
| v | a | Introduce supervisors and staff |
| v | y | Introduce services they provide |
| v | e | Give background information |
| y | r.o.d.d.a.y.e.y.e. | |
| Q | e | The guests seems to be enjoying themselves, so it's ok to lose track of time. |
| . | ○ | |
| v | r | ╳ |
| o | r.o.d.d.a.y.e.y.e. | |
| Q | d | You can ask one's marital status to begin a small talk. |
| d | ○ | |
| v | a | ╳ |
| y | r.o.d.d.a.y.e.y.e. | |
| Q | e | In Thailand, it is done with the palms together, fingers up and a slight bow, called “wai.”. |
| v | y | ○ |
| e | ╳ | |
| . | r.o.d.d.a.y.e.y.e. | |
| Q | r | When guiding a large group you should consider using a wireless microphone, to make sure all your guests can hear you. |
| v | o | ○ |
| d | ╳ | |
| d | r.o.d.d.a.y.e.y.e. | |
| Q | a | When shaking hands with someone for the first time, always use your left hand accompanied by good eye contact and straight posture. |
| y | ○ | |
| v | e | ╳ |
| y | r.o.d.d.a.y.e.y.e. | |
| Q | e | Which of the following is NOT steps to start the tour. |
| . | Welcome | |
| r | Introduce yourself | |
| o | Give an overview of the tour | |
| v | d | Answering questions |
| d | r.o.d.d.a.y.e.y.e. | |
| Q | a | In Japan, men will kiss other men three to four times on the cheeks as a form of greeting. |
| y | ○ | |
| v | e | ╳ |
| y | r.o.d.d.a.y.e.y.e. | |
| e | ||
| roddayeye整理，嚴禁抄襲 roddayeye.pixnet.net/blog | ||
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